Security
Security guidance for billing inquiries
Guidance for sharing only what is needed and recognizing genuine Empire communication.
Information that may help with a billing inquiry
- Name
- Contact email
- Phone number
- Transaction date
- Transaction amount
- Currency
- Statement description
- Last four digits
- Purchase-related details
- Redacted supporting documents
Redacting a supporting document
- Unrelated transactions
- Account balances
- Complete card numbers
- Complete account numbers
- Addresses
- Authentication details
- Other unnecessary information
Remove these before sharing a document.
Recognizing Empire communication
- Official messages should use the empire-payments.com domain
- Inspect the complete sender address
- A case reference may be included when one has been assigned
- Verify unexpected requests through the website
- Report suspicious communication to security@empire-payments.com
Report suspicious communication
Email the security team
Forward the suspicious sender address, date received, and a brief description to security@empire-payments.com.
Redact unrelated personal or financial information before attaching screenshots or documents.
Email security