Security
Security guidance for billing inquiries
Guidance for sharing only what is needed and recognizing genuine Empire communication.
Information that may help with a billing inquiry
- Name
- Contact email
- Phone number
- Transaction date
- Transaction amount
- Currency
- Statement description
- Last four digits
- Purchase-related details
- Redacted supporting documents
Redacting a supporting document
- Unrelated transactions
- Account balances
- Complete card numbers
- Complete account numbers
- Addresses
- Authentication details
- Other unnecessary information
Remove these before uploading.
Recognizing Empire communication
- Official messages should use the empire-payments.com domain
- Inspect the complete sender address
- Support requests should reference a valid case number
- Verify unexpected requests through the website
- You can report suspicious communication through the form below
Report to: security@empire-payments.com
Report suspicious communication