Privacy policy

This policy explains what information Empire collects when you use empire-payments.com, how it is used, and how it is protected.

Information collected

We collect information you provide through support forms, including your name, contact email, phone number where offered, transaction details, and any redacted documents you attach.

Information provided through support forms

We ask only for the limited details reasonably needed to review a billing inquiry, such as transaction date, amount, currency, statement description, and the last four digits of the payment method.

Technical information

We collect basic technical information such as browser type, device type, referrer, and IP address for security, diagnostics, and analytics.

Purposes of collection

• Investigating and responding to billing inquiries
• Locating and providing available billing documentation
• Communicating with you about your case
• Protecting the security of the service
• Meeting legal and record-keeping obligations

Use of information

Information you submit is used to review and respond to your inquiry. We do not sell your information.

Data retention

We retain inquiry information only for as long as reasonably needed to review and respond to the request, meet record-keeping obligations, and support security and misuse-prevention purposes. Information is then deleted or de-identified.

Access controls

Access to support cases is limited to authorized personnel and logged.

Service vendors

We work with authorized technology vendors for hosting, email, analytics, and storage. Vendors are permitted to process information only for the purposes of operating and supporting the website.

Legal requests

We may disclose information when required by law or valid legal process.

Customer rights

Depending on applicable law, you may request access to or deletion of information you have provided. Contact us at support@empire-payments.com.

Cookies

See our cookie policy for details on the cookies used by the site.

Policy changes

We may update this policy. Material changes will be reflected on this page with an updated date.

Contact

Privacy questions can be sent to support@empire-payments.com.