Refund review policy

Refund requests are reviewed individually against the terms and circumstances applicable to the transaction. Submitting a request does not guarantee approval.

Individual review

Each request is reviewed on its own facts using the information provided and available records.

Eligibility factors

• Delivery and fulfillment status
• Use of the product, service, or subscription
• Timing of the request relative to the transaction
• Cancellation status
• Terms associated with the transaction

Posting timelines

Financial institutions control the final posting time of an approved refund. Posting may take additional business days.

Communication

Customers will receive a review outcome through the provided email address when it is available.

Documentation

Additional information may be requested to complete a review.