Customer support
Contact Empire
Whether you need help identifying a transaction, locating billing documentation, or understanding the next steps, our support process is designed to direct your request to the appropriate review path.
Billing inquiry
For unrecognized charges, receipts, subscriptions, duplicate payments, incorrect amounts, cancellations, and refund reviews.
billing@empire-payments.comGeneral support
For questions that are not connected to a specific transaction.
support@empire-payments.comSecurity report
For suspicious emails, impersonation, or unusual requests involving Empire.
security@empire-payments.comResponse times may vary based on request volume. Support communication is handled through the email address provided with the inquiry.