Transaction support
Get help with an Empire transaction
Start with the details shown on your card or bank statement. Billing support can use those details to review an unfamiliar charge or locate available billing records.
What to include
Gather the transaction details first
Include only the information needed to identify the transaction. Do not send a complete card number, bank account number, password, authentication code, or unrelated statement activity.
- 01Transaction date and whether it is pending or completed
- 02Amount and currency
- 03Statement description exactly as your bank shows it
- 04Last four digits of the payment method, never the full number
- 05Email that may have been used for the purchase
- 06A short description of what you need help with
This page does not send transaction data directly. The email link opens your email app, and nothing is sent until you send the message.